Our policy lasts 30 days. If more than 30 days have passed since receiving your order, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've completed all of these steps and still haven't received your refund, contact us at firstname.lastname@example.org. Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not. The so-called "made-to-measure" articles with personalized colors or dimensions are not refundable.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at email@example.com and send your item to: 50 rue Achille Viadieu, TOULOUSE, OCC, 31400, France.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, she will be sent the refund and she will therefore know that you have returned her gift.Shipping
To return your product, you must send it to the following postal address: 50 rue Achille Viadieu, TOULOUSE, OCC, 31400, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable service or insuring your shipment. We do not guarantee that we will receive the returned item.