How much do you charge for shipping?

The delivery is offers in the whole world.

 

When will I receive my order ?

All of our carpets are made on demand and in small quantities to avoid producing more than necessary in an eco-responsible approach.

Shipping takes 4-5 weeks.

You will receive notification emails at each stage of the journey of your package. Please provide us with a valid email address that you check frequently in order to receive news of your package, which is eager to arrive at your doorstep!

 

Why didn't I receive
e-mail regarding my order?

It's usually for one of these reasons:

  • Your email address may be out of date
  • You may have opted out of all emails from us
  • You may have an anti-spam system that sent our confirmation email to your spam folder

Check the email you have registered in your account and turn off all spam blockers that may place our emails in spam.

 

How can I track my order?

If you want to track your order, go to the tracking page with the order number that you will find in the order confirmation email.

You did not receive it ? Remember to look in your spam or contact us at info@carretdesign.fr.